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General
Our garments are designed with a relaxed, effortless fit. Please refer to the Size Guide on each product page. If you’re unsure, we’re always happy to help.
We use premium natural fabrics including pure linen, luxury linen twill, linen gauze and soft cotton, chosen for their comfort, quality and timeless appeal.
Every Ulla piece is thoughtfully designed and ethically made in Bali.
Yes, we ship worldwide.
Orders are usually dispatched within 2 to 5 business days. Shipping times vary depending on your location.
International orders may be subject to customs duties or taxes charged by your country. These costs are the responsibility of the customer.
As a small business, we do not offer refunds unless an item arrives damaged or faulty.
If you need a different size, we are happy to exchange your garment provided it is:
- Unworn
- In its original condition
- With all tags attached
Return shipping, exchange shipping and any duties or customs charges are the responsibility of the customer.
Please contact us within 48 hours of delivery with photos of the damage and we’ll resolve it as quickly as possible.
Cold gentle wash or hand wash.
Use a mild detergent.
Do not bleach.
Line dry in the shade.
Warm iron or steam if needed.
Absolutely. We’d love to help with sizing, styling or any product questions.
Some of our signature styles are restocked, while limited pieces may not return. Feel free to contact us if you’re looking for something specific.
Yes. We believe in slow fashion, creating timeless pieces in small batches using beautiful natural fabrics that are made to be worn and loved for years.
